Dragonfly Shipping
Dragonfly Shipping Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dragonfly Shipping has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast delivery, No pros, Proof of delivery photo.
Cons: As listed, Communication, Never call my phone.Recent recommendations regarding this business are as follows: "Stay away they will hurt your reputation.", "Find a reliable courier instead of these *** who cannot park properly", "Make sure you are home or have someone be there when you are expecting packages. So that they are not left out in rain or snow.", "Avoid this company. Their lack of contact info says all you need to know about their company service quality.", "Do not use this "service"".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dragonfly Shipping has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast delivery, No pros, Proof of delivery photo.
Cons: As listed, Communication, Never call my phone.Recent recommendations regarding this business are as follows: "Stay away they will hurt your reputation.", "Find a reliable courier instead of these *** who cannot park properly", "Make sure you are home or have someone be there when you are expecting packages. So that they are not left out in rain or snow.", "Avoid this company. Their lack of contact info says all you need to know about their company service quality.", "Do not use this "service"".
Most users ask Dragonfly Shipping for the delivery of goods as a solution to their issues.
Consumers are not pleased with Reliability and Turnaround Time. The price level of this organization is high according to consumer reviews.
Wasaga Beach, Ontario
To many e-mails
Ive ordered several items for Christmas, all being delivered by Dragonfly Shipping. The issue Im facing is the overwhelming number of emails from your company, with some being sent 3-4 times.
Its difficult to keep track of my orders, and my inbox is so cluttered that Im confused about whats what. Is there a way to streamline this process?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moose Jaw, Saskatchewan
Resolved: Blocking parking
None. Choose another courier company.
Your courier with plate 908 NVR has parked across 3 parking spots in a Transit vehicle. The spots he parked across are occupied and need to remain open.
There is designated parking spots for the driver to park his vehicle and easily get in and out. If this continues, police will be contacted and charges laid.
User's recommendation: Find a reliable courier instead of these *** who cannot park properly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Halifax, Nova Scotia
Lieing about fake deliver attempts and false address error reports
dragonfly consistently lies about fake delivery attempts and provides fake address error reports. this causes your package to not be delivered at all or takes weeks for delivery.
the false reports of delivery attempts happen on every shipment.
it seems to be company policy to lie about tracking and delivery issues. sad business model.
- As listed
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away they will hurt your reputation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mascouche, Quebec
Resolved: Colis perdu
J'aurais besoins s'il vous plait de parler à quelqu'un qui parle Français, Je n'ai pas encore de commentaire mais j'attends toujours de parler à quelqu'un qui parle français
On dit m'avoir livré un colis le 6 octobre dernier je n'étais pas là. J'ai vérifier avec la personne qui devait prendre mon colis devant la porte.
Mais j'ai pas eu de message ni photo de votre livreur comme quoi il avait laissé un colis. La Compagnie Candacois ne veut pas me rembourser et elle a encaissé mon paiment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Delivery
Keep on them to make them do better
I have a note asking that your delivery drivers ring the door bell to let me know my package has arrived. The refuse to do so.
I have even asked them when I heard them outside. The one driver told me he couldn't read.
It is now getting into the winter months. We are getting rain and snow I don't need or want my packages sitting outside in that kind of weather, unless you or your drivers are going pay for the damages.
Not happy that this is still happening
User's recommendation: Make sure you are home or have someone be there when you are expecting packages. So that they are not left out in rain or snow.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitby, Ontario
Not what I expected
Package arrived in good contrition, contents not opened at all. These items not what I expected. Need to return for full refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitby, Ontario
Please advise how to return parcel for full refund
Items not exactly what I expected . Items in box have not been opened.
Box in good condition. n Need ti return for full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kamloops, British Columbia
Not delivering in time
bad bad bad bad bad service. Promised delivery at least four times and canceled each time. Still waiting for my two parcels, Denis.
- Never call my phone
Preferred solution: Deliver product or service ordered
Calgary, Alberta
Stolen items from package
Company dropped EMPTY ENVELOPE for small package ordered through Ali Express on my doorstep. Envelope was slit open and contents removed. Explanation for damage and no delivery contact info available I was home all the time and picked it up outside my door within 2 hours of reported delivery time
User's recommendation: Avoid this company. Their lack of contact info says all you need to know about their company service quality.
Duncan, British Columbia
Cancel pickup
I don't know why the driver didn't get here yesterday, but the next available date for shipping is October 15 and I leave the country that day for six months. So that won't work for me, but I can't figure any other way to cancel the pick up. You really need to have a Customer Service phone number available for situations like this, and I will never choose this option again when returning things to Amazon or anywhere else for that matter.
User's recommendation: Don’t use this service unless you can wait around all day for them to come, and then wait again two days later if they postpone the delivery for some reason.
Brantford, Ontario
Waited didn’t arrive as expected
My shoes were suppose to be delivered yesterday and because they werent I had to cancel my dress fitting for the next morning (need shoes to alter the hem). It said something about my address being a problem but I had a package delivered last week with no issue!!! Annoying that I cant talk to a costomet service rep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stittsville, Ontario
No pickup
Wasted 2 full days waiting for a parcel to be picked up. No one ever showed up or contacted me.
I would never trust this company to fulfill its mandate. Don't waste your time, get a reliable courier.
Preferred solution: Pickup
User's recommendation: Do not use this "service"
Victoria, British Columbia
Late Shipping Hours
Every time Amazon chooses to ship with this carrier,they deliver late - usually after 5pm and more often than not between 5 and 9pm. My packages are routed to my office as I don't have a mailbox and I have clearly labelled the delivery hours on my Amazon account and always when I get the email from Dragonfly/Intelcom.
I always request delivery before 5pm and it almost never happens.
Why aren't the instructions ever followed? I've been waiting for a package for 2 days and it likely won't come again today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bristol, England
Resolved: Horrible expert
Company fixed the issue and I have been provided with apology. I picked it up myself.Something I could have done 4 weeks prior to this whole ordeal. Something I offered on the 1st of 2 phone calls.
I ordered a package 6 weeks ago.
I received daily emails telling me I would be receiving my parcel within 3hrs. This is followed by an email at the end of the day mentioning failure to deliver.
After two weeks of this I called and confirmed the GPS location, They had it!!
I even offered to pick it myself buy was told it was not allowed.
Another week goes by (were at 1 month) still receiving daily emails and nothing. I call again same story.
So I decide to complain to the retailer of my parcel and they announced many problems with this shipping company.
I receive an email from the location of my parcel telling me to pick it up and for the cherry on top they give me the wrong pick up hours.
Im at 6 weeks and still trying to figure this problem.
Horrible shipping provider.
- No pros
- Communication
Preferred solution: A phone call. Communication. An email response.
User's recommendation: Son’t go with this shipping company. Extremely frustrating to deal with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDragonfly Australia was very helpful
Dragonfly Australia was not the company I was having issues with, but they were able to provide me info on how to contact the Edmonton location to find out why my package was not getting delivered.
Mississauga, Ontario
Dragonfly won't pickup my item for return to Amazon !
This happened before , they contact me to pick up item I'm returning to Amazon . They email me that they are close to my address and will arrive soon to pick up item !
As this happened before they never showed up ! I have no car and need companies to pick up items to return to Amazon.
User's recommendation: Use other conpanies to help you retutrn items !
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